Patient rights

Patient Rights and Responsibilities

The rights held by every patient treated at our clinic, and the responsibilities that go with them.

Last updated: 11.09.2026

This text is a translation of the Turkish original. In the event of any discrepancy, the Turkish version prevails. Turkish version

Your rights

To receive respectful, quality health care without discrimination
To learn, choose and change the physician and the technique
To receive understandable information about the procedure, risks, alternatives and cost
Not to undergo any procedure without giving informed consent
To refuse treatment and to stop it at any stage
To have your privacy and the confidentiality of your medical records protected
To access your records and request a copy
To make a complaint or give an opinion, and to learn the outcome of your application

Your responsibilities

Giving your medical history, current medication and allergies in full
Following the instructions given before and after the procedure
Arriving on time for appointments and letting us know if you cannot attend
Respecting clinic rules and the rights of other patients

Informed consent

Before every procedure, the technique to be used, the expected outcome, possible complications, the recovery process and the alternatives are set out clearly in a written consent form. Consent is not taken until your questions have been answered.

Feedback and complaints

You can send any comment, suggestion or complaint to info@cankatpilavci.com or call +90 532 542 18 72. Applications are answered within 10 working days at the latest. You may also contact the Turkish Ministry of Health's SABİM line on 184.

Contact

For any request relating to this text, write to info@cankatpilavci.com or call +90 532 542 18 72.